Frequently asked questions
If you don't see your question here, message us on WhatsApp at +966 50 516 9433 or email hello@blossomwings.com. We respond within a few hours.
About the product
Are Blossom Wings pads really 100% organic cotton?
Yes. The top sheet that touches your skin is 100% certified organic cotton, processed without chlorine bleach and free from synthetic fragrances or dyes. The absorbent core uses high-performance materials for leak protection. We're transparent about every layer — see our Why Organic Cotton page for the full breakdown.
Are they certified?
Yes. Our products are FDA registered, manufactured in ISO-certified facilities, and have been independently lab-tested against international hygiene safety standards (GB 15979-2002 and GB/T 8939-2018). Every metric tested — including absorbency, formaldehyde, fluorescent whitening agents, and harmful bacteria — passed, many by significant margins.
What sizes do you offer?
We offer three pad sizes for different flow levels:
- 180mm Small — light days, daily protection (30 pads per pack)
- 260mm Medium — all-day and all-night moderate flow (10 pads per pack)
- 330mm Long — heavy flow and overnight protection (10 pads per pack)
We also offer Comfort Panties for heavy days, postpartum recovery, first periods, and tweens (3 count, S/M).
Do they have wings?
Our 260mm and 330mm pads have wings for additional leak protection and stay-in-place security. Our 180mm liners are designed without wings for slim, discreet daily wear.
Are they suitable for sensitive skin?
They're designed to be. Organic cotton is naturally gentle, and we've eliminated common irritants — synthetic fragrances, chlorine bleach, dyes, and plastic top sheets. If you have a known skin condition or specific sensitivity, we recommend doing a small patch test first, as you would with any new personal care product.
Are they fragrance-free?
Completely. No synthetic fragrance, no masking scents, no perfumes. Just clean cotton.
How absorbent are they?
Each pad is rated on a drop scale shown on the packaging. The 180mm handles light flow (1–2 drops), the 260mm covers moderate flow (3–4 drops), and the 330mm is built for heavy flow and overnight protection (5–6 drops). Independent lab testing confirms our 330mm pad absorbs up to 50 times its own weight in liquid — more than 7 times the international safety standard requirement.
Are they biodegradable?
The organic cotton components biodegrade naturally within months. The absorbent core and adhesive components, like in any modern pad, take longer to break down. We're actively researching alternatives to make our products fully biodegradable in the future.
Where are they made?
Our products are manufactured in Foshan, China — one of the world's leading hubs for premium personal hygiene manufacturing, where many of the world's top organic and premium brands also produce. They're then quality-checked and distributed from our facility in Saudi Arabia.
Ordering and delivery
Where do you deliver?
Across all of Saudi Arabia. GCC delivery (UAE, Bahrain, Kuwait, Qatar, Oman) is coming soon. International expansion is on our roadmap.
How much does shipping cost?
Free shipping on all orders over SAR 99. Flat SAR 18 fee for orders below that threshold.
How long does delivery take?
Riyadh: 1–2 business days (same-day available on early orders).
Major cities (Jeddah, Dammam, Mecca, Medina): 2–3 business days.
Other cities: 3–5 business days.
Remote areas: up to 7 business days.
Will the package be discreet?
Always. Every Blossom Wings order ships in plain, unbranded outer packaging. No one will know what's inside unless you tell them. Your privacy is non-negotiable.
How can I track my order?
You'll receive an SMS and email with tracking information once your order ships. You can also log into your Blossom Wings account at any time to check order status.
What payment methods do you accept?
Mada, Apple Pay, Visa, Mastercard, and (where available) Cash on Delivery. All payments are processed through secure, PCI-compliant providers.
Returns and refunds
Can I return an opened pack?
Yes. We offer a 30-day money-back guarantee on all products, including opened packs. If Blossom Wings isn't right for you, we'll refund you fully — no questions, no fine print.
How do I start a return?
Message us on WhatsApp at +966 50 516 9433 or email orders@blossomwings.com with your order number. We'll arrange a free pickup from your address and process the refund within 3–5 business days of receiving the return.
How long do refunds take?
Once we receive the return, we process the refund within 3–5 business days. Bank processing time varies — Mada usually 1–3 days, credit cards 5–10 days.
Account and subscription
Do I need to create an account to order?
No. You can check out as a guest. Creating an account makes reordering, tracking, and managing returns easier — but it's optional.
Do you offer subscriptions?
Subscriptions are coming soon. Subscribers will receive automatic monthly or quarterly delivery, with a discount and the ability to skip or cancel anytime. Join our newsletter to be notified when we launch.
How do I change my delivery address or details?
Log into your account to update saved addresses. To change a specific order that's already been placed, message us on WhatsApp as quickly as possible — we can usually update orders before they ship.
Partnerships and wholesale
Do you sell to retailers, pharmacies, or businesses?
Yes. We work with selected pharmacies, supermarkets, hotels, hospitals, and corporate wellness programs across Saudi Arabia. Email partners@blossomwings.com with your business details and we'll be in touch.
Are you open to influencer or content partnerships?
Yes — particularly with women in the GCC who genuinely care about wellness, sustainability, and women's health. Email partners@blossomwings.com with your platform and audience details.
Press inquiries?
Email partners@blossomwings.com and we'll route you to the right person.
Still have a question?
WhatsApp +966 50 516 9433 (fastest), email hello@blossomwings.com, or DM @blossomwings.sa.
Contact us