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Refund policy

Try one pack of each product. If it's not right, we refund that pack within 30 days. No restocking fees, and no fine print designed to trap you.

There are two ways we've got you covered, depending on whether your product is opened or unopened.

1. 7-Day Easy Returns: unopened items

Changed your mind? No problem.

  • Request your return within 7 days of delivery.
  • Applies to unopened, sealed items.
  • Free pickup from anywhere in Saudi Arabia.
  • Full refund of the items you return, to your original payment method, processed within 15 days of pickup (usually much faster, 3 to 5 business days).

The 7-day return is your statutory right under Article 13 of the E-Commerce Law. Opened packs are outside it: our products are personal-care items, so opened packs can't be physically returned or resold, and Saudi consumer regulations exclude opened hygiene products from returns. That's exactly what our Satisfaction Guarantee below is for.

2. 30-Day Satisfaction Guarantee: opened items

Tried Blossom Wings and it just isn't right for you? We'll refund you, and you don't need to send anything back.

  • Contact us within 30 days of delivery.
  • Tell us in a sentence what didn't work. It takes 30 seconds and helps us improve.
  • Full refund of the opened pack to your original payment method. Keep the pack or dispose of it. No pickup needed.
  • If your order included additional unopened packs, we'll collect those for free and refund them too.
  • The guarantee covers one opened pack per product type, per customer, enough to know whether it's right for you.

How to Start a Return or Refund

  1. Message us on WhatsApp at +966 50 516 9433 (fastest) or email orders@blossomwings.com with your order number.
  2. For returns, we'll arrange a free pickup from your address at a time that works for you.
  3. You'll receive an email confirmation once your refund is processed.

Refund Methods & Timing

  • Mada / Debit cards: refunded to your original card, 1 to 3 business days after we process.
  • Credit cards (Visa / Mastercard): 5 to 10 business days after we process.
  • Apple Pay / STC Pay: refunded to the original method, 3 to 7 business days.
  • Tabby / Tamara: refunded through your payment plan. Remaining instalments are cancelled and paid amounts returned per the provider's timeline.
  • Cash on Delivery: refunded via bank transfer to an account you provide.

What We Don't Refund

  • Delivery fees: not refunded when you return items or use the guarantee. The exception is a late delivery: if your order is more than 15 days late against the delivery time we gave you, you can cancel it and get back everything you paid, including delivery. That's your right under Article 14 of the E-Commerce Law. And if we cancel your order ourselves, we refund everything, delivery included.
  • Free gift items from a promotion: these aren't refunded.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or contains the wrong items, contact us within 48 hours with photos. We'll send a replacement immediately at no cost. No need to return anything.

Exchanges

Want to swap one size or type for another? Just message us. For unopened items we'll arrange pickup of the original and send the replacement at the same time. No need to wait for the refund to clear.

Cancellations

Need to cancel before your order ships? Message us on WhatsApp immediately. Once an order is dispatched, it falls under the return and guarantee terms above.

Why We Offer This

Our products go on your body during one of the most personal times of the month. We know trying a new brand of period care feels like a leap of faith. The 30-day guarantee is our way of saying: take the leap. We've got you. If Blossom Wings doesn't work for you, we want the money for that pack back in your pocket, and we want to know why, so we can keep improving.

Need to start a return? WhatsApp is fastest: +966 50 516 9433. We'll handle everything from there.

Complaints

We'd like the chance to fix it first: WhatsApp +966 50 516 9433 or orders@blossomwings.com. If we haven't resolved your complaint, you can raise it with the Ministry of Commerce through the Balagh Tijari app, the Ministry's website (mc.gov.sa) or by calling 1900.